SKU: 97338564487

The Service Profit Chain

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Description

The Service Profit ChainAuthor Contributor(s): Sasser, W. Earl; Schlesinger, Leonard A.; Heskett, James L. Publisher: Free Press Date: 4 10 1997 Binding: Hardcover Condition: NEW In this pathbreaking book, world renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do year in

The Service Profit Chain
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SKU: 97338564487

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4.2 ★★★★★
Based on 431 reviews
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Product Reviews
T
terrahjo
Houston, US
★★★★★ 5
Identical to originals at 1/4 of the price.
This is a review on the Kawaski KRX wheel hub covers. I am very impressed. These are identical in look to the OEM Kawasaki KRX hub covers. Those cost over $28.00 for just one. This is a 4 pack for less than that price. The okastic quality is the same and these fit the machine perfectly. We got them to replace as the others break and fall off and you can not tell which one is new compared to the old ones. Overall great buy and identical to the original. Highly recommend.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on September 10, 2025
S
Shanody
Port Orchard, US
★★★★★ 5
Fit supper snug!
Awesome product. I lost 2 of them on my Kawasaki Teryx 1000, and these caps fit super snug. I almost didn't think they fit because they were so tight, and had to use a rubber mallet to gentle tap them on. Worth the buy!
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Reviewed in the United States on September 15, 2025
B
Verified Purchase
Brandon H.
New York, US
★★★★★ 5
Happy with the price and quality!
Size: Single Slat, Color: Matte Black, Size: Single Slat, Color: Matte Black
I bought this set with low expectations to replace my OEM grill which was falling apart and getting loose. I thought, not much to lose. They actually turned out to fit and look great. Just one tip-- when installing, be sure that you are correctly positioning the tension clips to be in contact with the end of the hood notch. There are a lot of Youtube guides you can find online to help you with it. Otherwise, they will just be totally loose and not fit correctly.
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Reviewed in the United States on March 12, 2019
F
Verified Purchase
Fru
Carnegie, US
★★★★★ 5
Easy install !! They fit well and look good
Size: Single Slat, Color: Chrome
The grill is plastic of course but for the price it makes the car look good. I had a cracked grill and it looked so ugly. These popped right in easy install and makes the car look good again I am happy.
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Reviewed in the United States on May 17, 2026
N
Verified Purchase
Neutrals
Massapequa, US
★★★★★ 1
If zero stars were an option……
Size: Single Slat, Color: Chrome
Do not buy this product extremely cheaply made the clips don’t flex and they break when installed also a horrible fit
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Reviewed in the United States on May 6, 2026

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